Coach and support associates ensuring they are in compliance with the hotel brand standards. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue, Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone, Maintains a friendly, cheerful and courteous demeanor at all times, Performs other duties as assigned, requested or deemed necessary by management, Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible, Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations, Is well groomed and in uniform with name tag at all times, Maintains and controls the keys at the front desk, including weekly key count, Takes responsibility in the absence of the FOM, Requires understanding of all hotel front office procedures, Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems, Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills, Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines, Ability to communicate information and hotel services to management and guests. Office Manager Interview Questions. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling, Follow-up on credit opportunities during each shift, Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position, Ability to read, analyze and interpret complex documents. Keen eye for details. Provide ongoing training and support to Front Desk Agents, Bellstaff, Gate Attendants, PBX Operators and Rooms Controllers, Maintain a house bank and make a deposit and accurate report of receipts daily, Supervise the front desk agents, ensuring the correct sequences of events for proper registration and check out of guests, Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Front Office Assistant Resume Example. The most successful sample resumes highlight strong communication abilities, leadership, supervisory skills and the capacity to solve problems fast and efficiently. Attend weekly revenue management meetings, Liaise with key departments (Housekeeping, Guest Services, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure, Liaise with VIP parties, Special Attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival, Thorough knowledge of function bookings and their affect on lobby and public areas, Attendance at weekly 10-day Forecast meetings and Food and Beverage meetings, Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures, Monthly and quarterly projects as assigned, Actively seek feedback and follow up on Guest comments, Develop and implement new Front Office initiatives, systems and standards, Knowledge of Micros Fidelio Opera, Microsoft XP and Office Applications, Minimum of two years as a senior manager within the Front Office, Assistant Front Office Manager or Front Office Manager at a small to mid-sized hotel, Ability to work overnight shifts with flexible weekly schedule, Must be able to work well under pressure in a fast-paced and constantly changing environment, Must possess excellent interpersonal and motivational skills, Must be a strong team player with proven leadership, development and delegating skills, Highest Guest Service skills, talent and knowledge with the vision and ability to lead employees to excellence, Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties, Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards, Desire to progress within the Hospitality industry, Previous experience in the hotel industry, Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts, Ability to listen effectively and comprehend the English language to understand and obtain instructions and information, Maximize sales revenues through up-selling and marketing program, Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service, Excellent supervisory, inter-personal, and communication skills, Previous Front Office Experience (Essential), At least 2 years in a similar position is preferred, Good knowledge of OPERA/Fidelio and MARSHA, Strong interpersonal and hospitality skills, Good knowledge of local area is desirable, Lead and direct the team to ensure the smooth operation of Front Desk functions, Participates in training of all Front Desk associates, Checks guests in and out of the hotel; Performs daily Front Desk Agent duties, Monitors the registration against in-house guests; Maintains smooth operation of the front desk, Ensure all duties are completed in a timely and organized manner. 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